House Beautiful

A hard-worker, who started his career at age 16, owner Michael Moss
has more than 25 years experience in the home repair and remodeling
business. In 1978, his distain for the trend in the industry to cut corners,
use low quality materials and provide poor service, led him to striking
out on his own. However, home builders or contractors he
subcontracted to, didn’t appreciate the quality of work he had to offer.
One day, while completing a project for a homeowner, his break-through
came. She said, “…you do such great quality work; you should have your
own business!” She became his mentor, suggesting a new business
name, designing business cards and even lining up his first customers.
The rest is history.

Integrity, Customer Service and Value:
Our company’s success speaks for itself, whether it is subscribers
recommending our work on Consumer’s Checkbook or listed in our
customer-satisfaction notebook. We offer our customers integrity,
superb customer service, and value.

Mission: Our mission is to provide homeowners with the best quality work
possible at a reasonable price.

Honor and Integrity:
House Beautiful of Virginia knows that many homeowners have had bad
experiences with contractors who don’t show up, don’t get back to them
and don’t answer phone messages. Communication is an important part
of our company. Our customers know up front that we will return their
calls within 24 - 48 hours, and arrange meeting times that are convenient
to them—even evenings! House Beautiful delivers an initial estimate
within 48 hours of initial consultation, and if the proposal is accepted, we
will schedule the job within a reasonable amount of time, and finish it in
a timely manner. We generally don’t get paid until the homeowner is
happy with the work we’ve done for them. In addition, every employee in
the company is held to our company’s honor code: “I get to work on
time. I don’t miss work. I do the work correctly. I prepare the work
thoroughly, keep my areas of work clean and don’t skip any steps in the
process. I treat the homeowner’s home as if it was my own. I hold my
co-workers to the same high standards, morals and work ethics as I do
myself.”

Customer Service Delivery:
We treat people the way they would want to be treated, going above and
beyond expectations. Mike states, “If I’m not completely satisfied with
the project, I do it over again until it is just right, with the highest of
quality materials and workmanship. I rely on my customers to
recommend me to others, and a customer who isn’t satisfied will put
my reputation on the line! So even if I put in extra work or materials and
don’t make a profit on that particular job, it is worth it to maintain a happy
customer.”

Value:
House Beautiful of Virginia is careful to define costs to ensure that their
business is profitable.

Customers know that the cost of their project might be a little bit more
than our competition, but they also know that we provide only the
highest quality materials for the job and the extra time needed for
detailed preparation work in order to get the job done right the first
time. Thus, we provide value in cost and services by saving our clients
time, money and the normal head-aches of home repair.

Professional Affiliations and Awards:
House Beautiful of Virginia is a member of the Prince William Regional
Chamber of Commerce and local chapter of Business Networking
International (BNI). Our recent awards include:

+ The Readers Choice Award as the "#1 Home Painter in Prince William
nnCounty," in the Best of Prince William Competition sponsored by the
nnNews and Messenger. We won this award three years in a row forn
nn2007, 2008, and 2009.
+ The "Safety Leadership Award" from the Commonwealth Contractors
nnGroup Self-Insurance Association (CCGSIA). We were recognized, with
nndistinction, for "2 Consecutive Injury Free Years: April 1, 2006 to March
nn31, 2008."

Community Service
We believe in regularly volunteering to do pro-bono work for the elderly
and disadvantaged. One of the organizations we do work for is Habitat
for Humanity of Prince William County, Manassas and Manassas Park. If it
is emergency repair work, we will also make arrangements to allow
people pay at their convenience for those unexpected expenses. Mike
says, “I never lower my high standards or quality whether a customer
can pay or not.”